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MYSTERY SHOPPER
Mystery Shopping Reimagined
We have radically reimagined mystery shopping, offering retailers a smarter, faster, more affordable link to customer experience insights. We crowdsource your customers’ smartphones to gauge their attitudes toward staff engagement, store conditions, shopping experiences, and product usage. With Mobile Mystery Shopping, you get real experiences from real shoppers.
See What the Customer Sees
Who better to comment on the customer experience than the customer? We crowdsources your customers’ smartphones to collect photos, video, and insights. Because they’re already inside your facilities, interacting with your staff and products, you see exactly what the customer sees.
In-App
Your business goes everywhere shoppers go, thanks to mobile apps. Mobile Mystery Shops are there, too, capturing the in-app experience.
On-Location
From sales floors to pickup sites, Mobile Mystery Shops go on-location to help you understand the customer experience.
FAST
Hundreds of shop visits a day
RELIABLE
Photo, GPS Proof & Human Review
FLEXIBLE
COST EFFICIENT
Any Time
Any Where
Pay per Data
Check Our Mystery Shopper Solutions For Different Channels
MYSTERY SHOPPER SOLUTIONS
MYSTERY SHOPPER SOLUTIONS FOR TECH RETAIL COMPANIES
Mobile Phones
GSM Operators
Mobile Phone Recommendation
Where: GSM Operators, Tech Chains, Brandstores
500 visits monthly
What: Mystery shoppers made visits with specific requests and measured the sales staff's knowledge of certain mobile phones. Recommended brands and why they are recommended, visibility of brands, prices, promotions collected. According to the answers received, the stores were scored and scorecards were created.
Computers
Tech Shops
Computer Recommendation Check
Where: Tech Chains, Brandstores
200 visits monthly
What: Mystery shoppers made visits with specific requests and measured the sales staff's knowledge of computers. Different KPI's like greeting, farewell, promotion knowledge, feature knowledge of salesperson scored and scorecards created.
Household Appliances
Household Appliances Recommendation
Where: Tech Chains, Brandstores, Local Tech Stores
500 visits monthly
What: Mystery shoppers made visits with specific requests and measured the sales staff's knowledge of household appliances. Different KPI's like greeting, farewell, promotion knowledge, feature knowledge of salesperson scored and scorecards created. Also brand and product availability, prices of some products collected.
Call Center Calls
Call Center Calls
Where: At home
100 calls monthly
What: Mystery shoppers called call centers with spesific problems with their products and requested help. Live support steps followed by caller that call center worker gives and reported. Call Center KPI's measured with different scripts.
E-Promoter Check
On Web App
E-Promoter Check
Where: At home
100 interview per month
What: Mystery shoppers went live on different pages of tech companies websites and waited for the communication from live support assistants. As for the promotors on the physical shops KPI's like greeting, farewell, product knowledge measured and scored.
MYSTERY SHOPPER SOLUTIONS FOR FRANCHISE RESTAURANTS
Restaurant Conditions
Customer Feedback
Staff Review
Wait Times
Menu Review
Perfect Serve
Bar Pub Cafe
Perfect Serve
Where: Bar, Pub
300 visits monthly
What: Mystery shoppers went to pubs, bars etc. to order drinks. Perfect serve KPIs such as branded glasses, coasters, tray, brand visibility, coldness of drink, freshness of drink checked and scored according to answers.
Service Check
Restaurants
Service Check
Where: Frachise Restaurants Branches
250 visits monthly
What: Mystery shoppers ordered spesific foods, menus at branches of franchise chains. Serve, cleanliness, the heat of the food, taste of the food, personal attitude checked and scored.
MYSTERY SHOPPER SOLUTIONS FOR RETAIL BEVERAGE COMPANIES
Investment Area Check
Investment Area Check
Where: Restaurant, Cafe, Bar, Pub
200 visits monthly
What: Investments such as napkin holder, sign, umbrella, table, chair, menu sign which provided by contracted company check by mystery shoppers to see if they have changed with another brand or if the investments are still in good shape.
Liquor Shop Check - Alcoholic Drinks
Tekel Shop
Liquor Shop Check - Alcoholic Drinks
Where: Liquor (Tekel) Shops
1000 visits monthly
What: Alcoholic drink shelves at Liquor Shops photographed and prices and promotions, brand availability, visilibity, product availability checked and scored.
Liquor Shop Check - Salesman's Opinions
Liquor Shop Check - Salesman's Opinions
Where: Liquor (Tekel) Shops
500 visits monthly
What: Shoppers asked to liquor shop salesman if they are happy with their main provider for beers, how is their relationship with providers' merchandiser, what are the pros & cons of working with that provider.
Liquor Shop Check - Price Check
Liquor Shop Check - Price Check
Where: Liquor (Tekel) Shops
250 visits monthly
What: Mystery shoppers photographed and collected promotional prices for alcoholic brands.
MYSTERY SHOPPER SOLUTIONS FOR CLOTHING RETAIL COMPANIES
Clothing Recommendation
Clothing Recommendation
Where: Clothing Stores
300 visits monthly
What: Mystery shoppers got recommendation from salesperson with specific request like attending to a wedding or a prom. Recommendations collected, product knowledge of salesperson measured.
General Store Check
General Store Check
Where: Clothing Stores
250 visits monthly
What: Different areas of store photographed and planogram, price, variation, availability of products, product layout checked.
Personal Attitude Check
Personal Attitude Check
Where: Clothing Stores
300 visits monthly
What: Mystery shoppers requested product return. Salesperson knowledge about product return and attitude to customer observed.
Price Check
Price Check
Where: Clothing Stores
200 visits monthly
What: Average price, highest price and lowest price from different categories like jeans, skirts, shirts etc. collected and price tags photographed.
OTHER MYSTERY SHOPPER SOLUTIONS
Car Repair Shop Check
Car Repair Shop
Car Repair Shop Check
Where: Repair Shops
1500 visits quarterly
What: Mystery shoppers requested oil change for their cars (shopper does not have to go to store with car). First and second recommended brands, why they are recommended, what is the highlighting features of recommended brands collected.
Petshop Check - Dog Leashes
Petshop
Dog Leashes Check
Where: Petshops, Vets
250 visits monthly
What: Shoppers went to stores to buy retractable leash for their dog. (Shopper does not have to be a dog owner. Script were given before visits) Recommended brands, why they are recommendend, prices of recommended leashes collected.
Bank Check
Banks
Bank Check
Where: Bank
200 visits monthly
What: Mystery shoppers went to bank to ask about credits and collected promotions.
Pharmacy - Baby Diaper Check
Pharmacy
Baby Diaper Check
Where: Pharmacies
300 visits monthly
What: Shoppers went to stores to buy baby diapers for their babies. (Shopper does not need to have a baby. Script were given before visits) Recommended brands, why they are recommendend, prices of recommended products collected.
Prescription Glasses Check
Eyewear
Prescription Glasses Check
Where: Eyewear Store
200 visits monthly
What: Shoppers went to stores to buy glasses. (Shopper does not need to wear glasses. Script were given before visits) Recommended brands, why they are recommendend, prices of recommended products collected.
Gas Station Check
Gas Station
Gas Station Check
Where: Gas Stations
1000 visits monthly
What: Shoppers collected gas prices from the price sign and photographed the sign. Gas station's market photographed and some informations collected about some products (availability, planogram, brand visibility, promotions etc)
Cinema Check
Cinema
Cinema Check
Where: Cinemas
100 visits monthly
What: Shoppers collected prices for tickets, prices of products from the buffet, general areas and toilets are checked for cleaning.
Tire Recommendation Check
Tire Recommendation Check
Where: Tire Shops
500 visits monthly
What: Mystery shoppers requested tire change for their car. (shopper does not have to go to store with car). Recommended brands, why they are recommended, what is the highlighting features of recommended brands collected.
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